FortiSOAR Implementation for an IT Company in Cyprus

In today's digital landscape, cybersecurity has become a top priority for businesses, especially for IT companies that handle sensitive data and provide critical services. This case study focuses on an IT company in Cyprus that faced the challenge of streamlining and automating their security operations due to their expanding customer base and plans for market expansion. To address this challenge, they decided to implement FortiSOAR, a comprehensive security orchestration, automation, and response solution.


The IT company had established itself as a leading provider of IT services in Cyprus, catering to a wide range of customers. However, as their customer base grew, so did the complexity and volume of security incidents they had to handle. Their Security Operations Center (SOC) team was struggling to keep up with the increasing workload and manual processes, which led to delays in incident response and potential security gaps.

To overcome these challenges, the company needed a solution that could standardize and automate their IT/OT security operations. They also wanted to integrate this solution with their existing Security Information and Event Management (SIEM) solution to provide a centralized view of security events and incidents.


After careful evaluation of various options, the IT company decided to implement FortiSOAR, a powerful security orchestration, automation, and response platform. The solution offered a wide range of features and capabilities that perfectly aligned with the company's requirements.

The implementation of FortiSOAR involved deploying the solution as a virtual machine (VM) in an Active-Active cluster. This configuration ensured high availability and fault tolerance, minimizing the risk of downtime. Additionally, the company utilized cloud-based snapshots to ensure data backup and recovery in case of any unforeseen incidents.

To enhance security, the FortiSOAR VM was installed behind a Next-Generation Firewall (NGFW) and a Web Application Firewall (WAF). This setup allowed the company to expose specific ports to the internet, enabling remote FortiSOAR agents to be installed at customer sites securely.

Furthermore, the FortiSOAR solution was seamlessly integrated with the company's existing SIEM solution. This integration provided the SOC team with a centralized view of security events and incidents, allowing them to quickly identify and respond to potential threats. The automation capabilities of FortiSOAR also helped streamline incident response processes, reducing manual effort and improving efficiency.


The implementation of FortiSOAR brought significant improvements to the IT company's security operations. The SOC team was now able to handle the increased workload efficiently, thanks to the automation and standardization provided by FortiSOAR. The centralized view of security events and incidents enabled quicker detection and response to potential threats, minimizing the risk of data breaches or service disruptions.

By implementing FortiSOAR, the company was also able to onboard new customers seamlessly, as the solution could easily scale to accommodate the growing customer base. This scalability was crucial for the company's plans to expand further into the market, ensuring they could deliver high-quality services without compromising security.

The implementation of FortiSOAR proved to be a game-changer for the IT company in Cyprus. By standardizing and automating their security operations, they were able to efficiently handle the increasing number of security incidents and onboard new customers without compromising security. The integration with their existing SIEM solution provided a centralized view of security events, enabling quick detection and response to potential threats. With FortiSOAR, the company was well-equipped to navigate the evolving cybersecurity landscape and continue providing top-notch IT services to their customers.

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